Flow meter reporting usage of 750g/min!


#1

I have a Gen 2 controller with a flow meter (CST FSI-T10). Until the 3.0 app update, my usage in gallons seemed accurate. Usage in gallons disappeared in 3.0 and was reintroduced in 3.1, I believe. Suddenly about 03/24/2018 my water usage in gallons went off the chart. And I can find no broken sprinkler heads.

Yesterday I ran one zone for 10 minutes and the controller shows that I used 7503 gallons in 10 minutes! There’s no way I can get 750g/minute through my 3/4" water main. Is anyone else with a flow meter experiencing any issues since the 3.1 app update?


#2

Yikes! Does it seem to be off by any particular multiplying factor? 500%? 1000%? I’d hope this is just a math equation gone wrong.


#3

Hi @sdxeriscape thanks for letting us know. That definitely doesn’t sound right if you’re not seeing any leaks. Our team is looking into this. Thanks!


#4

It is bizarre. This evening I’ll try to open the top of my flow meter just to make sure there are no obvious signs of damage or defect. Thank you.


#5

I had the same behavior with the same model last year. It ended up being the sensor itself.


#6

This is interesting because I also have two of the same flow meters installed and my Rachio reports 0 gallons used for March.


#7

I hear ya @sdxeriscape – It definitely sounds like it could be related to the flow sensor itself or the wiring. Can you please send a picture of your wiring to support@rachio.com? I’ll make sure we get you taken care of!

Thanks


#8

After various testing, I’m suspicious that the flow meter may have gone bad. I’ve ordered a new flow meter and will post an update once I get it installed.


#9

I’m beginning to,wonder if that model doesn’t handle freezing temps very well.