I have a smart hose timer and the android app keeps telling me there is a firmware upgrade for the hub. I’ve tried the upgrade several times and it gets right near the end, and then stops there for about 10 minutes then fails with a message to power cycle the hub and try again. I keep doing that but still cannot get it upgraded. Any ideas how to get it upgrade?
I will have the engineering team review and let you know what is identified.
You should be good to go. For some reason the OTA job was stuck processing.
Feel free to update the valves.
Thank you for your patience.
Tthank you. It looks like it’s been resolved by itself without sending any confirmation.
@franz
I have the same issue with failing to update firmware when connecting a brand new Hose Timer to my Rachio Hub via the Android app. I’ve tried 3 times already, following the app’s instructions to unplug/replug the Hub, reset the Hose Timer. The firmware update bar gets to around 75% after 10 minutes and fails.
This is the second Hose Timer I’m struggling with. The first one has to be returned because the Flow Detection says no flow when there’s plenty of flow. Now the second one cannot connect to the Hub. So frustrating!
Can you fix my firmware update OTA, or do I need to return the device again?
