Hi All, I installed a new Rachio-3 two days ago. The install and app setup went smoothly – no issues. Two days later, I can’t connect to my Rachio-3 via the iOS app. I receive a generic “We had a problem loading your data. Please try again.” message. I’ve rebooted my Rachio, hard-closed the app, …

Having issues tonight also in iOS app Think their is an issue in rachios side

Yup definitely server side issues. I’ve used them flawlessly for almost 4 years but tonight was a hang up when I tried to manually start a run. Will try again tomorrow morning to see if it will reconnect

Exactly the same thing! Two days in and now I cannot connect. :frowning: The support icon no longer shows up either for chatting. It must be an issue on their end. Your the second person to report the issue here besides myself.

[image] Rachio @rachioco @jobe1227 We are currently experiencing a partial app outage. We apologize for this issue and are working on a correction! 🔧 5:58 PM - 20 Jun 2022 2

All better now this morning - thanks, everyone!

I am still having issues (Tuesday morning) with the iOS app not loading any data (just a blank screen).

Error connecting with iOS app and updating schedules via browser

Troubleshooting

Temp June 21, 2022, 1:17am 5