Error connecting with iOS app and updating schedules via browser

Troubleshooting
1

Hi All,

I installed a new Rachio-3 two days ago. The install and app setup went smoothly – no issues.

Two days later, I can’t connect to my Rachio-3 via the iOS app. I receive a generic “We had a problem loading your data. Please try again.” message.

I’ve rebooted my Rachio, hard-closed the app, and re-opened it – no change. I have other devices on the same Wi-Fi network, and none have any issues.

I can access my Rachio via my Mac/web browser, but when I attempt to update my schedule, I get “Error updating schedule.”

Are these known issues? An ETA for resolution?

It’s frustrating - my old-school sprinkler system (no Wi-Fi smarts) worked without fail. Two days in, and already problems with my Rachio :frowning:

Thanks,

Joe

2

Having issues tonight also in iOS app

Think their is an issue in rachios side

2 Likes
3

Yup definitely server side issues. I’ve used them flawlessly for almost 4 years but tonight was a hang up when I tried to manually start a run. Will try again tomorrow morning to see if it will reconnect

1 Like
4

Exactly the same thing! Two days in and now I cannot connect. :frowning:

The support icon no longer shows up either for chatting. It must be an issue on their end. Your the second person to report the issue here besides myself.

5
6

All better now this morning - thanks, everyone!

7

I am still having issues (Tuesday morning) with the iOS app not loading any data (just a blank screen).