Different schedules reported by web and mobile app


#1

I am using a flexible monthly schedule, but the Rachio web and the mobile app show different schedules for it. On my mobile, it looks like this:

And this is what the web shows:

As you can see, they seem to be off by one day. What is going on?

Thank you!


#2

Hey @CesarGon-

Are you located internationally?

McKynzee :rachio:


#3

Yes, I am.


#4

We have been running into some display issues with international users, which is most likely what you are encountering. Which display is correct?


#5

The one on my mobile phone was correct.


#6

@CesarGon Thank you for that extra information!

This is a software defect that we encounter with international customers occasionally. Our development team has been made aware, but in the meantime I can assure you that this is only a display issue and won’t affect the performance of your system. It can occasionally be resolved by deleting and recreating your schedule, but for now the best work around is just relying on the mobile display rather than web. I apologize for any inconvenience this may cause!


#8

Many thanks for the information. No problem then.