Rachio Gen2, ordered from Amazon. Carved out two hours yesterday to get this turd installed only to plug it in and… Wait for it… Nothing. Voltage tested transformer, outlet, connections and all had power. Barrel plug from transformer is hot so I know it’s providing DC power. Tried plugging it in to two different known working outlets, nothing. No lights. Emailed support yesterday and no answer. Super excited to be part of the Rachio family so far.