Of course! I totally understand that. You can call 844-4RACHIO to speak with one of our representatives (they’re around 8am - 6pm MST 7 days a week). (Also, sent you that DM so keep an eye out for more info in there 
)
Otherwise, @DLane is right! Our community is a GREAT place to get support. Not only are our users and Power Users incredible at troubleshooting issues, but a good chunk of our team at HQ is active on the community and are ready to help out
-Lo 