Controller, App, & Water Supply OK, but Valves Don't Activate

Troubleshooting
1

I have a Gen 3. It has been working fine for a few years. However, now the unit does not activate any valves.

  • Controller and app indicate no errors; when a Quick Run is activated, the app shows that it is running, but the sprinkler does not turn on

  • Network updated & blue light on solid. (Note: I can successfully select the brightness level of the blue light, which indicates the Gen 3 is communicating with the network and internet.)

  • I can turn on any valve manually just fine, indicating that the water supply is OK

How do I troubleshoot this?

2

If you are by one of the valves and you turn on that zone through the app, do you hear the solenoid kick on?

3

Has there been any digging in the yard? Maybe your common wire has an issue. Do you know your valve locations? Do you have a multimeter?

I would start by activating station 1 and testing at the controller to see if any voltage is going out. If it is and you know the wire routing test at the next valve in line w/ the controller. Maybe as simple as a loose connector.

Good luck.