I just bought Rachio Smart Hose Timer directly from Rachio website. It came with the wifi Hub. But for the life of me I can’t seem to be able to connect this wifi hub to my already existing rachio account. I have a rachio 2 controller for last many years.
The setup within the rachio app does not move forward after I connect my phone to hub’s own wifi and going back to the app. The screen keeps showing spinning circle no matter how many times I try this same thing. I have restarted my phone, I have even resetted the hub and what I can think of.
What is wrong with this hub? Anyone any ideas before I send this back to Rachio and ask for money back ?
@amitmohan would you mind working with our customer support team to get you all setup? That’s probably the fastest way to get your hub online. If so, DM me your email address and I’ll have them reach out to you.