Cannot seems to connect controller to Wi-Fi

ive tried multiple times with phones and different computers and i cant seem to connect the controller to the Wi-Fi any help would be appreciated.

@chelzyaileen -

  1. New install?
  2. Located in the US?
  3. What devices (model specific) and OS (version specific) have been tried?
  4. Describe network - mesh, extended, etc.
  5. Have you read this->
  1. Can you run the RouteThis app and post the resulting key ->