I’ve created a support ticket, but it seems like people are able to get more help here.
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We use a Google WiFi Mesh router system in our house. Google WiFi is supposed to use either 2.4 or 5GHz, depending on the device. It SHOULD select the right band for us, but I cannot do so manually.
I’ve tried creating a guest WiFi account to connect the Gen 2 controller to
I’ve tried power cycling
I’ve tried factory resetting (Up + Select button until all lights are on)
I’ve tried shutting off router points to reduce the bandwidth of the router to bring it down to 2.4Ghz
None of these seem to work. I continue to get the “Oops!” screen every time I try to set up the controller on WiFi. Not sure how to proceed here.
Hi Franz, thank you.
I had disabled the ISP provided WiFi, but the router is still there. I enabled that guest account (completely different network name and password) which I confirmed is running on a 2.4GHz band.
Power cycled, had my phone on airplane mode (under new guest network) and still would not connect. Here are the network details (Screen shot)
I have also noticed that I can see the Rachio 2 controller on my list of WiFi networks. I tried connecting to that and setting up the controller, but that did not work either.
@JoelCB - Do you happen to have access (i.e. borrow) to an iOS based device to attempt the initial setup? Sometime iOS works better than Android. Once setup, the Android app seems to work fine.
Also, if you’ve connected directly to the controller like above you should do a factory reset to get it back to a “clean” state. Connecting to the controller directly will not work for activation.
