Cannot connect Rachio 3 to Verizon G3100 WiFI

Troubleshooting
1

Technical assistance needed. I’m extremely technology savvy.

Brand new Verizon G3100 out of the box. Brand new Rachio 3 out of the box. Absolutely cannot connect the Rachio3 to the WiFi. I have connected other devices to the Verizon router and they join no problem, the internet working fine on other devices. I have 4 bars, very strong WiFi signal on the iPhone standing at the Rachio 3.
Using the Rachio App on iPhone, when I attempt to join the Rachio to the wireless network using the guided process I get a message on the iPhone App that an unexpected error has occurred. Times out and never connects. The yellow light is flashing in sector 2 but no matter how many reboots of the WiFi router or the Rachio no luck.

I have tried a number of troubleshooting steps including

  1. Rebooting everything repeatedly and running the App process on the iPhone. No luck.
  2. Creating a Guest WiFi with a simple short password. No luck.
  3. Turning off the Firewall security settings on the Verizon router. No luck.

Need some assistance as I have a Rachio 3 at another property and had no issues connecting to the Verizion Fios there, but it is the Quantum router not the G3100.

Thank you,
Ryan

2

Well, looks like there is an issue with iPhones running 13.4 (which I am). I searched everywhere and only saw this after I posted this technical support issue:

Guess if they get this issue resolved it will work, or I can find some other device and try with that.
Ryan

3

@RyanB - the issue is only on the initial setup. There is a manual workaround posted lower on in the link if you have another device that has WiFi -

curl -k -X GET -H "x-api-key: SERIALNUMBER" -H "Content-Type: application/json" "https://192.168.0.1/conn"

and then another command after that.