Hello - just trying to set up for the first time and app can’t find my address ? I’ve restarted app etc, I know my address :slight_smile: What could be wrong ? Thank you !

What country are you in? Assuming US, what happens when you start to type the address? Do you see (incorrect) choices listed? Try starting with both the house number and the street name. If no luck, try typing your city name, followed by a comma and your two-letter state abbreviation. You are l…

Yes US location - Using an iPhone, I will try your suggestions ! Thank you and I will Let you know

Hopefully you were able to work this out. We have an issue that will be fixed with the next iOS app version that makes it difficult for the system to geocode an address (this is the process of turning address text like street name and city into a coordinate on the map). This only happens when doing …

Hello…I am having this same issue. Any resolution or recommended fix? I tried the suggestions posted here but no luck.

Home | Support | Status Page

Rachio Community

Can’t find address?

Troubleshooting Tech Support

JFox195 August 17, 2021, 10:28pm 5

Thank you !