Hi - I just had a system installed while I was away. I came home and tried to connect to the rachio controller via the app and it just can’t connect. The second led flashes but I can’t connect to the controller via my iPhone app. I have 2, 2.4 ghz wifi options and a 5 ghz option. It’s only gener…

If you run this app and provide the generated code I can have the engineering team review. [image] Is my Wi-Fi network compatible? Will my Wi-Fi network work with Rachio? Download the RouteThis App to Start Troubleshooting Wi-Fi Rachio has teamed up with RouteThis to offer secure, remote …

Route this code Y6V7PZN8 Second light blinks but app won’t connect to controller/ can’t see it. Also My rachio was installed outside in a metal box is that ok as it says indoor use only… Danny

After having the engineering team review. couple things to try. Make sure the router has latest firmware Try creating a dedicated 2.4 guest network (not using the extender) and connect the controller to that. :cheers:

I have 2 2.4ghz networks. One is the normal 2.4 and the other is the extended. Neither works for rachio. What do you mean create another network? Also how do I get latest firmware? Danny

What error is the app giving you? If it is a Verizon Fios router you might not be able to upgrade the firmware on the router. You might have to contact Rachio support tomorrow, they are very good at helping with networking issues. https://support.rachio.com/hc/en-us/categories/115001606367-Contac…

When I try to locate/connect to the rachio controller I get the message “we could not find your Rachio” (see attached picture). Also Y6V7PZN8 is the code I get when using normal 2.4ghz network (not extended). [image]

I would try a factory reset. If this does not work Rachio support can help you out in the morning. Thanks for your patience. [image] How do I factory reset my controller? Rachio 3, Generation 2, and Generation 1 WARNING FACTORY RESET CANNOT BE UNDONE. Performing a factory resetvwill delet…

Can’t connect - new install - Gen2

Troubleshooting Wi-Fi

franz July 14, 2019, 2:35am 8

I would try a factory reset. If this does not work Rachio support can help you out in the morning. Thanks for your patience.