Calibration fails to Complete - Connection Error

Accessories & Sensors Wireless Flow
14

zachio & milehiguy - GOOD NEWS: Today I physically removed all the existing (old) Rachio HW (both Controller and FM) and unboxed and replaced them with brand new new controller and new FM. Cal completed! Now I had to figure out which HW item is failed? So I put in the old FM (only) back in the system but still using the new controller. Cal completed! (Points to the old controller right). So…put the old controller back in with the old FM (like I always had) - and Cal Completed! (WHAT??). I have ALL the same stuff that I started with - and now it works.

Here’s the only solutions I can offer:

  1. In the troubleshooting, I was forced to REMOVE the FM (in the APP) from old controller (so as to be able to add it/associate to the new controller). Then at the end of troubleshooting, the FM was ADDED (in the APP) back to old controller. Could this App removal of the FM from account have cleared the issue? I would have thought the controller Factor Reset (FR) would have done the same thing; however, zachio said (previously) that “you will NOT need re-pair your FM” after the FR. Soo…that tells me that even though there was an FR, the FM will pair (remember) that controller connection irregardless. So “Remove FM” obviously does something (in software) with the APP and/or account such that its no longer associated/remembers the connection with that controller. Clearing that “remember” function via remove appears to have fixed it. If folks out there are having a similar FM communication problem (Cal failure) or maybe even just a FM disconnect problem - I would suggest users try to REMOVE THE FM (in the App) and then ADD IT BACK (in the App). Maybe a tip for Tech Support - as that was never suggested as possible solution. Of course this could be not correct (pending zachio).

  2. The existing FM was physically moved around - but I kept my same lithium batteries in there the whole time. Maybe it needed this “kick of the tires”. Doubt it.

So…5 Cals in and all working and populating the zones with new data! All HW exactly as it was 5 weeks ago…but I started with 4.4.5 (not good) and now its 4.4.8 (good). Something got out of sync with the HW and SW over the last year or so.

Comments?