Boot Error One

After reading through multiple topics, I see that I’m not the only one experiencing this issue. After a power outage, it appears that my brand new unit is stuck in a Boot Error loop. I’ve followed the troubleshooting guide through the app, no change. I’ve completed a factory reset, no change. I’ve contacted support through the app, no response. No phone number to call support. I’m hoping that this get’s to someone.

Would like to see this almost $300 device actually work. If anyone has any idea how to get a hold of support in a timely manner, I would appreciate the help.