I was likely one of the first orders as I placed mine almost immediately upon receiving the email (I really love the gen 1 and had neighbors willing to take it off my hands). However, it is now going to be nearing two weeks since that time and still no shipment notification. Since mine was one of the $100 off loyalty promos, I feel like I’m getting a bit of the short stick as resellers and other vendors have no problems giving you a full priced unit while Rachio is claiming delays over “numbers of orders”.
- If others have received units and I’m still waiting I find that irritating as I placed it ASAP.
- If others have not received theirs then is Rachio being intentional in fulfilling vendors/resellers first?
I’m not trying to start a flame war, but it is just somewhat frustrating either way. I already emailed support to which I got the standard “we’re sorry about that and we’re working to fulfill orders quickly”.