I’m a new Rachio 3 owner. Will my controller continue to run the existing schedules even if the server is down?
I have two requests:
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The app (Android for me) should time out if the server doesn’t respond in a reasonable amount of time (30 sec?) and display a user friendly error message. All I see right now is a (seemingly) infinitely spinning blue circle.
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The Rachio website should have a “system status” page. A customer shouldn’t have to be a member of the community forum, and login to that forum, to find out why their app isn’t working.
The Rachio 3 is a great product, however the server(s) need to be very reliable and customer communication needs to be improved. @franz is doing a good job in the forum, but that isn’t the best way to provide timely communications to the majority customers.