Im in the process of upgrading 2 Gen 1 controllers to Gen 2. I completed mounting and wiring as well as physical removal of the older Gen 1 controllers. I however get stuck at Gen2 setup using the iOS app. After choosing a wifi network. I was able to see the controller, select the WiFi network I wish to connect to, but never asked to enter the controller’s serial number and instead receive “An unexpected error occurred.”
After 10-15 tries the first controller connected and I migrated the Gen 1 setting over. However the second controller continued to error out. I called the phone support at 230pm CST and waited on hold for over 30 minutes in the queue without response. Any suggestions?