It’s easy to get blindsided, when you are an expert in a field, to overlook the basics that the laymen won’t understand. I don’t think it is possible to set one of these timers up with just the simple settings and be successful. There are just to many variables that interact in the software.
I am probably a good example as I have almost no interest in landscape and gardening. I’d be happy just adjusting the budgeting on a dumb timer once per month to account for the weather. However I am also a computer programmer and I understand how users do (or don’t do) the dumbest things in software that seem obvious to me. My thoughts are intended in complete good will to make your lives and the customers easier. Some of this help may have been written a long time ago and it’s trying to have to almost revise it just as often as the code gets revised. Stepping back and having a fresh look takes someone with no preconceived notions or info.
A good feedback loop would be to adopt issues that come up in the community not only in code fixes but also in the documentation as part of the loop. One of the users referred to looking up soil info somewhere but maybe Landscapers already know how to look up and use that reference info. I know that I was sometimes referred by the community to help articles that are somewhere in Rachio’s website but not easily found in the app help.
The Knowledge base also seems to be an interesting mix of a list when viewed from the app. I can’t say I would know how to use it effectively.
