Says support told him the issue was he’s Canadian… ??? and it can’t be resolved.
This is my second time with this controller - I had one years ago at a different house with no problems so this is really surprising. I’m on with support now and will see what they say.
One other interesting thing - the web app gives me 0 mins, but the iPhone app gives me 3 minutes. Seems identical to @ReggieDied and his issues.