Need tech support? This is your stop.
Hello, my newly purchased device is not Powering up
today I have launched my new Rachio 3 with new 6-zone watering of my wife’s garden.
Unfortunately, I hit some troubles and need help.
Rachio app was able to start watering for each of the zones, but it was not able to stop it - for none of them. I mean:
- “test runs” during zone setup. Here it started watering, reported end of watering, but actually water was flowing.
- manual run from the app. the same behaviour
- manual run from the console. Neither “stop” nor “pause” button did stop actual watering though sometimes when I was switching to another zone it stopped watering.
I found an article that it might be that DC valves would behave like that, but I do have AC valves (Hunter PGV-100G-B 1"). So that’s not the case.
To make it more strange, when two zones were scheduled for watering, starting a new zone (or switch to a new zone) was stopping watering of the previous zone.
Now I do not know where to search for the problem.
Does polarity of cables attached to the valves have any meaning - despite this is AC? Should I try changing them or “short-circuiting” manually to see if valve reacts at all?
I must say I bought Rachio 3 with great hopes - for convenience and for bringing some modern high-tech home. I am disappointed at the moment, though of course I cannot exclude this is a problem with wiring or valves themselves. Though “valves” I assume as not very likely - all 6 of them are brand new, all six from Hunter, “professional-grade” (at least that is what Hunter writes about them).
Any suggestions on how to diagnose the problem and what to check (and of course - how to fix it) would be very useful.
thanks and looking forward to your help,
Hi, just installed a new rachio2 where I previously had a hunter pro c. I put the two common wires into the c slots and p/Mv wire into the M slot in the Rachio and nothing is turning on. The hunter system worked fine right before this install. What did I screw up lol? Any help is greatly appreciated!