5/18/18 Android app crashes every time I try to open it


#1

Anyone else having this problem? Had to reinstall the app in my phone and now it will not open. Never actually opens, just crashes upon logging in.


#2

I just sent a message into Support with the same issue. Can’t get past the login screen.


#3

Same here - Pixel XL. Can’t login anywhere since it says I need to login via the app first. Looks like a recent update to the app is to blame based on the app reviews in the Google Play Store. The “login via app first” requirement is something they should probably reconsider…


#4

I’m having the team investigate and will let you know what is found. Thank you for reporting.

:cheers:


#5

In the meantime, app.rach.io should work until the engineers can identify the issue. Thank you for your patience.

:cheers:


#6

Unfortunately, that doesn’t work for me either.


#7

The team has identified the issue and will be pushing a fix out ASAP. This is affecting users on our legacy platform and is crashing on the migration of the account.

:cheers:


#8

Not sure if there is a mass fix or if it needs to be one by one, but Support manually migrated my account over to the new platform and everything now works for me - both the Web App and device App! Thank you for the quick response.


#9

Confirming same experience as Estotlar, unable to login, Android app crashes and closes consistently. Trapped in a lockout purgatory. :frowning:


#10

@jimbdev I will migrate your account, one sec…


#11

@jimbdev

You should be good to go on Android now.


#12

@Estotlar

You should be good to go now on the Android app.


#13

@achilles283

You should be good to go on the Android app.

:cheers:


#14

Working thanks!


#15

All good here. I appreciate the timely response. :smiley: