Gen 2 devices don't stay connected to Wifi

[int2str]

I have three separate Gen 2 devices in my house.
Using Google Wifi routers (3 of them) for excellent Wifi coverage throughout.

My Rachio controllers work most of the time, but every ~3-4 days or so one or all of them go offline. Bottom LED on the “tree” is lit, nothing else. Only recourse is to unplug and boot again.

Any ideas?

[franz]

Can you run this on your network which will help us troubleshoot the issue? Once run please provide the generated code.

Thanks for your patience and have a great day.

Is my Wi-Fi network compatible?

[int2str]

Code is: YX3EQ52Y

[int2str]

Also, maybe same as this thread -> Gen 2 frequently falls offline after firmware update ?

[franz]

Thanks @int2str. The hardware team will be focused on this next week. Nothing has changed in regards to our firmware or infrastructure so a little confused. This routethis code will help us test different network configurations. I hope to know more what is causing this behavior soon.

Curious what make/model of the Google OnHub router do you have? I know there is a TP-Link and Asus version.

[int2str]

The Google version

Google Wifi

[franz]

Ok thanks, will have the hardware team test with this version.

[franz]

Gen 2 frequently falls offline after firmware update

We might have found an issue with Gen 2 calendars and the infrequency of some watering types or standby mode during this offseason time of year. We have rebuilt calendars and sent them to all the Gen 2 controllers (unless in standby mode). If your active controller still experiences any “power cycle” issues after tonight please let us know. If your controller is in standby mode, just take it out of standby mode, wait a few seconds, and then put it back into standby mode to get a “fresh” calend…

[franz]

Gen 2 frequently falls offline after firmware update

We are rolling out new firmware to controllers to try and resolve this issue. The new firmware version is iro2-firmware-5-115. I’ve had the engineering team update all the controllers on this thread. If you don’t see this version on the Technical Info screen and want to get it directly, just make sure you are on the same WiFi network as the controller and a button should appear (mobile only) that allows for a direct firmware update. We are rolling firmware out to a small number of controller…

[int2str]

Thanks Franz and team for tackling this issue very quickly, with great communication along the way.
My controllers are all updated and hopefully they will stay connected.

Really want to highlight how fantastic this has been handled by Franz & the team. This is very rare these days so I feel like I should highlight this. When these problems were posted, Franz immediately replied in a very helpful and genuinely curious matter. No denials, no bullshit, just good communication. And even so this is seemingly a “Heisenbug”, a new firmware was rolled out.

Even if the rolled out fix somehow doesn’t immediately fix this problem, this bug really puts me at ease that I spent my money very wisely on a great company and great people! Thank you so much and please keep up the great work!

[franz]

@int2str Thanks for the kind words, I’ll definitely share with the engineering team. It’s more like this

My new favorite term…

@int2str

“Heisenbug”