New user here , please go easy on me.
I will just be neutral and say “please have some patience”
I can understand the excitement and frustration of a new product ordered at pre orders. Rachio is not the first company to experience this fiasco. This underestimation happens with pre orders and hot products all the time (iPhones). We have waited this long , a few more days of wait will not dehydrate us.
I read the other post “Rachio 3 and shipping dates”, they have begun shipping 500 Rachio 3 a day.
Rachio,
I really want to say nice things about you , i have recieved great customer service and my questions were answered in full by rachio staff over the phone, during my research for smart irrigation controller.
Although, i think a web portal to track order status would have eased most users.