Why can’t I call and talk to support

It is very frustrating to read the “ trouble shooting’ emails get no where with that and not Be able to talk to a support representative.
Is there anyway to speak to someone? If not I’m going to return the product

@Cas22 hello! sorry for your frustration, sometimes people prefer written troubleshooting steps over the phone calls, but if you want to get on a call with our support representative you can always reach us out by 844-4RACHIO, Mn- Fr 7am - 6pm MT.