Any ideas why my water usage isn’t updating? The history shows the events (there have been a lot of skips lately) but usage still shows 0.
What browser/OS are you using? Do you have any plugins or ad-blockers installed?
@KoryL, have you waited a minute or two for it to propagate? This has happened to me several times, and normally if I am just patient and give it time, it will populate. Doesn’t seem to matter whether I’m using the web app or the IOS app.
@Dan, that was it! I had an ad-blocker installed and after I deactivated it there were no more issues.
Great! (and @Linn is right, it can take a minute for the data to load sometimes)
Thanks, and let us know if you run into anything else…
I’m having a similar problem, but in the reverse. On my web app I see this:
And on the mobile app I see zero water usage. This has been going on since I installed Rachio 4 days ago. I don’t believe there is any sort of caching error here? I am not running any sort of mobile ad blockers. Running Android 6.0, mobile app version is 2.8-222
This is a known Android issue with new installs. We will release a patch tomorrow (2.8-224) with a fix.
Thanks for your patience.
Just wanted to let you know the Android app has been updated to resolve this issue, so if you update your app to 2.8-224 you should be good to go. Release notes can be found here: http://support.rachio.com/article/585-mobile-app-android-current.
Thanks, it works