Valve will not shut off

[RaniBaki]

Hi, I woke up this morning to find zone 6 has drenched my yard and IDs still running for hours. The schedule shows that it turned on and turned off, but it didn’t. Unplugging the controller didn’t stop it either. I had to turn the water valve at the main to stop it. Any ideas why this is happening?

Thanks

[franz]

@RaniBaki

Can you reach out to support@rachio.com?

They should be able to help you diagnose the issue.

[Linn]

I had the same problem, happened to me with the same zone twice. my irrigation guy replaced the solenoid for that zone and I haven’t had a problem since.