Update from Rachio re daily flex history problem


#1

I copied this update from Franz that was in a longer thread. Posting here for more visibility.

“Team Rachio - We experienced a weeks worth of irrigation and other event time series data loss yesterday which brought about the “zero moisture” flex daily issue. The team worked throughout the night (they are still working) to recover this data. In some instances it was not recovered in time to affect some controllers flex daily morning watering. The data issue exposed some enhancements that we need to build to ensure data recovery is a much smoother and resilient process. I am continuing to work with the team to ensure this issue does not happen again. The system is still in minor flux so please wait until this afternoon to completely verify the moisture graphs looks correct and flex daily is back on track. I apologize for this incident and please know that myself and the team takes this service disruption very seriously.”