Unable to link Alexa


#1

I keep getting and error telling me to try again later after trying to connect my rachio to Alexa. I enable the skill, enter the log in info and allow access when prompted. I have disable and enabled several times on both and iPhone and iPad and get the same error page to try later. Any ideas?


#2

Same problem here


#3

We’ve had other customers report this issue. Our development team is working with Amazon to determine the issue. I’ll post back when we have more information.

:cheers:


#4

I called Rachio and was told it wasnt a problem on their end and to call amazon (not helpful at all)
I just got off a 45 min call with 3 different people at amazon alexa. Eventually being handed off to a “techincal specialist” and they did not know of an issue and it sounded like their first time dealing with the device. I am now waiting for a call back after they issued a ticket and report to further look into the situation.

good times


#5

@bbarn

Sorry you had to go through that. Our development team believes they have discovered the issue and are working on a resolution. I will post here when the issue has been resolved.

I have also notified our support team with this information so they are not having customers reach out to Amazon.

:cheers:


#6

Same issue here - looking forward to your resolution


#7

Same issue here. Please let us know


#8

Just got mine to link - looks like it’s fixed


#9

@jimithang @lifl2003 @bbarn @djk8088 @Semaj710 This issue should now be resolved! Please let us know if you continue to run into any issues. We apologize for any issues this caused!


#10

Cool. Thanks. Got it to work