Three of Six Zones Not Updating (Gen 2)

Troubleshooting Tech Support
1

Hey all,

Gen 2 Rachio, set to Daily Flex schedule for even days, last time run on schedule was 9/6 with rain in the days following.

Next scheduled irrigation was to be 9/20, but I ran it manually this morning.

For Zones 3, 4 and 5, it shows the last run (4:32 a.m.), an increase in soil moisture (to 79%), and recorded in the September Usage. Below is for zone 3 (zones 4 and 5 are correct as well):

zone 3
zone 3684×882 58.2 KB

For Zones 1, 2 and 6, it shows the last run (3:52 a.m.) but does not reflect any increase in soil moisture nor as part of the September Usage. Below is for zone 1:

zone1
zone1707×837 56.5 KB

But it did run for all six zones … not just because it shows as having run on the app but, yeah, I am the guy up at 3:52 in the morning who decides it is time to manually run the irrigation system and saw all six zones run (yay, poor sleeping habits!).

zones
zones1030×519 138 KB

Note that in the History, it does not show that zone 6 completed:

history
history452×886 63.1 KB

This shows on both the iPhone app and the browser interface as the same. What am I missing here?

Thanks.

2

One day later and the three zones have still not updated, now showing 11 and 12% soil moisture. The other three are showing 65, 66 and 68% soil moisture.

But, again, all six zones were watered.

The unit is scheduled to water tomorrow (clearly not needed) - should I just turn it off and reset?

3

Never heard of this problem. I would try a reboot and see if that does anything.