I am a Rachio Gen 2 user for about a year. Last year I loved the product and recommended it to many of my friends. This year I’m not so sure: the user data in gallons used and the bar chart presentation of this data has disappeared. Using a Rachio is all about managing water usage. I can’t believe you took away my usage data.
I hope you have some authority to fix this. The people I have communicated with at Rachio say they understand my issues but can’t do anything about it.
I’m not a power user or an integration specialist. I’m an ordinary user who went to Home Depot and bought your product and got a rebate that covered most of the cost. Usage data in minutes is meaningless to me and buying a Gen 3 with power sensor for $300 and hiring a plumber to install it, just to get the functionality I had last year, seems wrong.
I spoke to Kyle Pontis last week. He told me something about law suits due to accuracy. OK, but there must be a more creative solution out there. Some seem to think it is difficult to set up, but is that a reason to remove the functionality? (Setting it up is really as simple as using the water company’s water meter to set the flow rate for each zone. No cups, no complex formulas.)
Maybe you could let us use version 2 of the app while you are fixing version 3.
I appreciate Kyle taking the time to explain what he knew about this issue. He is a very pleasant and knowledgeable guy.