Shipping Support

byronjohnson01 · May 2, 2019, 5:38pm

I am looking to get support on a shipping order I place. I received a Rachio 2 but the Waterproof Enclosure was not included in the shipment.

Thank you
Byron Johnson

laura.bauman · May 2, 2019, 6:11pm

Uh oh! Sorry about that @byronjohnson01! Ping our support team at support@rachio.com and let me know your ticket number so I can ping our orders team!

byronjohnson01 · May 2, 2019, 6:14pm

Thank you

here is my ticket number 617061

My order number is
12345634213

laura.bauman · May 2, 2019, 6:20pm

Thank you! Pinged the team!