Hello Rachio Support,
I feel you should fix this software bug, which presents bad information, as if it were reliable. It has to do with being offline, but I see a lot of users require this capability at some point, so I believe it is important.
I used a hotspot to set up my Rachio 2nd Gen 8 Zone device, and get a schedule going.
There’s no other need for wifi at the location currently, other than for the Rachio.
When I am there checking on things, I turn on the hotspot and check to make sure everything has been running.
But when I log in and check the Watering History, it timestamps it with the minute that it came back online, not at the time it watered, which I believe it is watering according to the schedule.
So basically, we need a fix so that the device/app records/displays the actual time it watered, not incorrectly stating that it watered when it didn’t.
Please fix asap.
Rachio - You can look at my account, and see this exact problem having happened and called in for support on. They have gotten back to me, saying I need to submit my request / product suggestion here. Therefore I’m hoping that you’ll please see this, get it fixed, and let me know.