Rain skip didn't work

Just installed gen3 yesterday. Was scheduled to run this morning but got notification it will skip as it rained. I woke up to find it actually didn’t skip (though it notified me it will skip) and ran anyway. Is that normal?

Possibly. If rain was in the forecast, Rachio might have rain skipped, however it will also check 1 hour prior to run time, and if the reported rainfall didn’t happen, or the forecast changed, it would prompt a run.

@rachiosupport, sound about right?

Correct @tmcgahey!

@melbadry - looks like our support team was able to respond to your request with some deeper explanation into what happened. Did you see that email? It may have jumped into spam by mistake if you haven’t seen it come through your inbox.