The smart hose timer failed to connect after replacing batteries, manual runs, holding down the button until the red blinking lights kick in, or restarting the hub (in various orders). Only a ‘forget valve’ and re-adding the valve to my app worked.
I appreciate the attempted support, but since this is the second failed smart hose in under a month, I’m going to return the device.
I hope in the future you offer more detailed errors and reporting to the device for other users. Phone support had no idea how to help me, and no one has responded to my email support request after 72 hours (similar to the previous device issue that was replaced, which didn’t receive a response for over five days). I would pay much more for a device that’s reliable and had a more responsive customer service experience. But if your support is not able to help, and customers are left to fend for themselves, more detailed reporting would ease the pain. Best of luck!