Rachio Gen. 3 Stuck in Boot Error State

I have a brand new Rachio Gen. 3 that seems to be stuck in the Boot Error state. The first quadrant light blinks white 10 times followed by one red blink. This has been this way since I first plugged it in. I tried all recommendations online and I submitted a support request on May 14th and I have not heard anything back from Rachio support. Is there anyone that can help?

I bought my unit from Costco, it is the 12 zone unit.

Please help.

Ill followup with our support team!


This is my ticket # 770641

@franz I still have not received any feedback.