I have a Gen 2 that’s been working fine all summer but recently, it started going offline by itself. I would power cycle it, it would stay online for about a week or so, and then suddenly I would get an alert from the app that the unit has gone offline. Nothing’s changed on my network for the past year or so and the Rachio has been rock solid, until now. Anyway, the unit’s in idle mode (it’s winter now here in VA; and the system was winterized back in October) so it’s not in use and the water’s been turned off.
Did some search on the archives and found a topic about it but it mentions contacting support because the unit may have gone “tango” ?? Rachio 2nd Gen suddenly going offline
Looking at the logs:
Controller offline: 11/1/18 2:00 am
Power cycle: 11/1/18 7:29 am (i power cycled it)
Controller offline: 11/2/18 3:00 pm
Power cycle: 11/18/18 3:35 pm (I finally got to it to power cycle it)
Controller offline: 11/20/18 1:00 am
Power cycle: Wednesday 10:41 am
Controller offline: Saturday 6:00 am
That reminds me, I need to go power cycle it…
Tech support, help!