Rachio Gen 1 connect to wifi but offline

Troubleshooting
1

Hi, I got a Rachio Gen 1 with 16 zones device. When I blink the wifi password to the controller. It seems able to connect to my router and got IP address. But the device is shown offline in the App.

I login into the router and do some network analyze of the traffic. It shows that the controller was able to connect to the Internet and have some network exchange with some AWS host.
Here is some tcpdump of the traffic. I mask my local ip address as “#.#.#.#”.

00:23:16.714281 IP #.#.#.#.17947 > ec2-44-240-148-162.us-west-2.compute.amazonaws.com.31314: Flags [S], seq 6509, win 2920, options [mss 1460,nop,nop,sackOK], length 0
00:23:16.750054 IP ec2-44-240-148-162.us-west-2.compute.amazonaws.com.31314 > #.#.#.#.17947: Flags [S.], seq 1037504137, ack 6510, win 62727, options [mss 1460,nop,nop,sackOK], length 0
00:23:16.761230 IP #.#.#.#.17947 > ec2-44-240-148-162.us-west-2.compute.amazonaws.com.31314: Flags [.], ack 1, win 2920, length 0
00:23:16.764775 IP #.#.#.#.17947 > ec2-44-240-148-162.us-west-2.compute.amazonaws.com.31314: Flags [P.], seq 1:153, ack 1, win 2920, length 152
00:23:16.791567 IP ec2-44-240-148-162.us-west-2.compute.amazonaws.com.31314 > #.#.#.#.17947: Flags [.], ack 153, win 62575, length 0
00:23:16.791879 IP ec2-44-240-148-162.us-west-2.compute.amazonaws.com.31314 > #.#.#.#.17947: Flags [P.], seq 1:184, ack 153, win 62575, length 183
00:23:16.802838 IP #.#.#.#.17947 > ec2-44-240-148-162.us-west-2.compute.amazonaws.com.31314: Flags [P.], seq 153:159, ack 184, win 2737, length 6
00:23:16.804641 IP #.#.#.#.17947 > ec2-44-240-148-162.us-west-2.compute.amazonaws.com.31314: Flags [P.], seq 159:244, ack 184, win 2737, length 85
00:23:16.836787 IP ec2-44-240-148-162.us-west-2.compute.amazonaws.com.31314 > #.#.#.#.17947: Flags [.], ack 244, win 62484, length 0

However, it wasn’t able to show online in the App.

I understand Gen 1 is not supported any more and no more update for it. However the controller did able to connect to my router and talk to some AWS service. Is there any way I can talk directly to the Gen1 controller using my local IP address. If I can get it to start/stop a zone that would be at least get some use out of it.

Thanks

2

I don’t believe there is any way to connect directly to the controller as everything is cloud based. Is this a “new” installation of a G1, or did something require a fresh start? I still have a couple G1’s in service going on 8 years here in AZ and they are still working as well as the day I installed them, although I haven’t tried to connect one recently.

3

It is a “new” installation. Good for you if your G1 can still be working. I guess you need to be very careful not to flash new wifi SSID password to the G1.

Due to not able to connect to the cloud, even though the G1 can connect to the AP and internet. The G1 is effectively bricked for me now.

4

I’m actually moving the location of my controller to make way for a new electrical subpanel and plan to throw a G3 in when I do…When I take my G1 out of service, I’ll mess with it, reset, and see what I can do to add it back to wifi.

1 Like
5

Hi, just wanted to jump in opn this one…I have 2 Gen 1 controllers that have been working fine for years. I changed the password on my wifi network and now I have 2 paperweights. I have been on chat with support for hours and tried everything. Confirmed 2.4 network, Xfinity modem not to automate connections, iphone hotspot to ipad, re-boot everything, re install app, nothing works. Curiously, the app states it will “find” and “show” networks. The SSID blank in the app never showed a network. I always had to type in the name of the network along with the password. The chat agent kept saying the SSID should automatically show, and all I should need to do is type in the password. This never happend. I don’t remember if this ever did happen. So buyer beware. If you change your password on your wifi network, you may be looking for a new brand of controller that hopefully will do a better job of keeping up with technology.