Got email and phone notifications my Rachio has stopped responding. I went out there and sure enough the light is off. Unplugged and replugged in and nothin really happens. How can I troubleshoot from here or should I be in return/exchange mode?
@Kohlerbn - have you checked that the electrical plug the Rachio is plugged into still has power (e.g. tripped circuit breaker)? What version do you have Gen 2 or Gen 1? And, if Gen 2, you’re saying that not even the first light at the bottom of the logo is lighting up?
I’m not certain that specific outlet works but I know the breaker isn’t tripped because other lights on the same circuit work. Gen 2 ( I just got it and installed in last two months). No light on the logo is coming on.
@Kohlerbn - one suggestion is to take a small lamp (that is known working good, with a known good bulb) and plug it in where the Rachio is/was plugged in. If the lamp lights and the Rachio doesn’t light up when plugged back into the same plug, then follow @mckynzee 's post of emailing firstname.lastname@example.org. Any lighting storms or power failures recently?
Ha! It was a GFI outlet and sure enough no power. Thanks!
@Kohlerbn - that’ll do it 9 out of 10 times! Glad it was an easy fix and inexpensive fix.