I recently purchased and installed the Rachio 3 on May 17. I ran the setup on my Samsung Galaxy Note 9 at least 10 times now with no success to connect it to wifi.
I have also attempted to use the bat file on my windows computer following the instructions on the following link to attempt to connect it to wifi. I connect my windows pc to the Rachio device (using the rachio device as the wifi/network), ran the bat file making the wifi settings, upon completion disconnected my computer from the Rachio device from my pc and found the Rachio was still not connected so I waited 10-15 mins then attempted the app again to no success.
I have attempted this 5-7 times restarting my computer, the rachio device, and my router. I have also attempted to use my phone as a mobile hot spot and my laptop as a mobile hot spot and connect the rachio device to it to no success.
My router is on the other side of the wall and maybe 5 ft from where the rachio device is and has good signal.
I reached out to the customer support team on May 17th and they responded on May 27th (10 days later) giving me the link to the bat file instructions even though I mentioned in my ticket I had already tried that. I still have not heard back from them
I do not own any IOS/apple devices to attempt other methods or older android devices.
I thought I would reach out to the community here before I just return the device and purchase something else.
my route this code 9RBF5443.