Started yesterday the controller will not start a manual or scheduled run. I unplugged plugged back in and it connects with the solid blue line. I try to start a manual run and as soon as I hit run it does not start the run and then goes into the disconnected mode. I have tried the same thing at least 5 times with the same result. I am trying to find some one to talk to in support but for the life of me can’t find a telephone number anywhere on the website. Maybe that is on purpose. I would appreciate any help
@Linemrkr - sounds like a maybe a brown out situation. Is there a master valve or pump start relay in the system?
Use a multi-meter and test the resistance across the common wire (when disconnected from the Rachio) and the master valve (if installed) and then test the resistance across the common wire and one of the zones that has been attempted to run.
Can a zone be run if the zone line is disconnected (i.e. no load) on the Rachio?
Is the original Rachio power supply being used to supply power to the Rachio?
Hopefully the answers above may lead to a solution.
You can call Rachio customer service at 1-844-472-2446 (1-844-4-RACHIO). [1, 2]
Support Hours
Summer Hours (April–September): 7:00 AM – 5:00 PM MST (6:00 AM – 4:00 PM PST), 7 days a week. [1, 2]
Winter Hours (October–March): 8:00 AM – 5:00 PM MST (7:00 AM – 4:00 PM PST), Monday through Saturday (closed on Thanksgiving, Christmas, and New Year’s Day). [1, 2]
