My Rachio 1 was consistently going offline without a reason, I kept having to reset it every few times per week to make sure the sprinklers would run sometimes (regardless that the “offline” notifications were delayed a couple days).
Rachio sent me a Rachio 2 to replace my original with the issues. It is obviously very easy to swap over the zone wires to the Rachio 2. All the (4) lights on the Rachio 2 light up and they stayed solid.
I thought it would be simple but it has not been so far. It has now been ~3 weeks since my front yard was watered (unsurprised that the lawn is completely dead and other plants as well).
I emailed Rachio (A while back) for help regarding this, they originally responded and suggested I should change the Common wire to the other port. Check the other side of the Common wire to make sure it was not flooded and that not wires were showing. I tried those suggestions but they did not fix the issue. I have not heard back from Rachio since.
Any suggestions to resolve this? Perhaps the Rachio 2 is defective?