Out of the box 16 station Iro, installed today, blink up no go


#1

Hi, just installed today, Firmware 1.9.0-70, and while attempting to blink up and during Step 4 of 4 the APP on my Samsung Galaxy III says," Trying to connect Iro to null" and this goes on forever, please help? Thanks, Clay

p.s. I never see any flashing lights on my phone either, this is while holding it up to the units eye sensor.


#2

Hi @clayd55, thanks for reaching out. Sounds like your phone maybe isn’t seeing your WiFi network, which would make blinkup a bit tricky. Can you reach out to us on support (@ support@rachio.com) and we’ll help you troubleshoot further?

Thanks, Emil