Ordered 2 x Rachio 3 16 zone and only got one plus outdoor enclosure


#1

I pre-ordered two Rachio 3 16 zone controllers and got my shipment Friday, but it contained just one Rachio 3 16 and an outdoor enclosure. Receipt and shipping notification correctly shows two Rachio 3s. What’s the best way to contact sales, do you just the main number on Monday?


#2

@gbdesai

I’ll have someone work with you directly.

:cheers:


#3

@gbdesai

I’ve spoken with our order processing team and they will ship out a second device on Monday as well as a return label for the enclosure. You can expect a more formal communication Monday morning.

Thanks for being a community member and customer and have a great weekend.

:cheers: