Hi, I purchased the Rachio generation 2 16 zone controller. The product is great! It is simple, flexible, the software is really well developed and the app is awesome.
But, the hardware needs improvement in the hookup termination area. I used 18 awg solid wire which was from my prior Hunter controller. The terminal area and actuators are extremely fragile and hard to use. I installed the wire the first time and decided that I wanted to improve the looks by redoing the strip on the wire end. But getting the wire out from the wire termination area ended up damaging the terminals and the actuators. This should be a screw termination instead of a small and fragile finger actuator. This would allow for much easier installation and re-installation. My unit is actually damaged, working, but damaged to the point where I am going to return is and request a replacement.
Also, my wife like to be able to control the unit from the wall manually with the buttons. There are manual controls on the unit but they are covered up by the cover. Also, the zone numbers are covered up by the cover as well. I would suggest offering an alternate cover that had holes to allow users to see the zones and work the manual controls.
Hardware definitely needs to be more refined for the price range on this. I get trying to make it small but the terminals are way too small and it’s not like the box couldn’t get a little larger based on where these are being place.
Hope to see some improvements