After seeing your sprinkler system on Wink I thought that would be a great idea for my home as I’m often away and who wants sprinklers on when it’s already rained and we can save water! So I checkout your webpage on the first 1st Jan and saw how the system worked etc etc… The next day I was in Home Depot and by chance happened to come across one of your boxes on the shelf in there home automation area… Great, so I went ahead and bought the system and installed it that afternoon…
They system works great, although I will say that it DOESNT seem to be intergrating with the wink system app as I’ve set up watering times and there not showing on wink… Whether it’s a wink issue or Rachio one who knows, but I bought the system because it was supposed to be compatible with wink.
A few days ago I get two emails from Rachio… First one saying congrats on your first month, how’s it all going? Then the next email says hey would you like to buy our new upgraded model? Seriously? I just shelled out a ton of money for the old model and now you want me to buy a newer model? WTF?
Why didn’t you put on your website that a new model was coming out? If so I would have waited to buy the new one instead!!!
I called your customer service dept ONLY to be told that you won’t exchange it because I bought it retail instead of online through you! What difference does it make if I buy it retail thru Home Depot or online thru your website? I bought it at Home Depot as I’m not always here to accept packages being delivered that have been in the passed stolen from my front door… It was a convenience issue!
Your customer service dept was rude and unhelpful to me! Basically saying no we can’t help you, thank you for your money, but if you bought it online we could have exchanged it for you… Really?? I get that customer service people don’t have the authority that mangers etc have so I asked to speak with a manger / supervisor … He refused to put me thru to ANYONE! Told me he didn’t have a manger / supervisor!
Very disappointed in their customer care and treatment!