New home: Controller already in use


#1

Just moved into a new home with this system. How can I delete the previous owner controls and add myself?


#2

@Elliewagner - there are two options:

  1. If the previous owner is known/can be contacted then they can transfer the controller to you via the app - this feature was added this summer so the app needs to be fairly up to date.

  2. Take a picture of the serial number of the Rachio and email it in to support@rachio.com and they can delete it for you. The picture is evidence of possession/ownership.


#3

I’m sure it’s about as good as reasonably possible but this seems a bit easy to abuse if one of these is mounted externally and you want to screw with someone. :grin: