Need my Account Rachio reassociated


#1

I need my Rachio reset so I can set it up again.

My email is old, and it does not work since I cancelled it.

How do I reach someone to allow me to set it up again? Does factory reset work?


#2

@billnbell

I can have the engineering team help out. Can you please PM me with more information on “Rachio reset so I can set it up again”? If you just want an email change we can do that or more.

:cheers:


#3

Serial number SR0518421


#4

Hi, this sort of seems applicable to my situation too. I have a client who just died and I’m the only one managing his irrigation. But the house may be sold…or not…how do I go about passing on the controller access? My best bet for now would to see if his son ( not living at property) would take control…maybe I could get his email address?


#5

@dna1212

If you can get his email address and the serial number of the controller we can transfer the account for you.

:cheers:


#6

Can we transfer this account? Serial # VR0629293
New email of Pboothby@gmail.com


My email is Chrysalisgardens@gmail.com if I could becc’d on the email exchange…if there is one.
THANK you!
Ann


#7

Ah nuts, thought I was PM’ing you. Delete the posting if poss?


#8

@AnnM - this can now be done in the application.

See ->


#9

Thanks. I understand how this works when the owner shares access with ME but I don’t own this controller so I think that’s why I’m not seeing ‘shared access’. I’m the contractor who installed. The original owner of the controller died so we’re in limbo…


#10

@AnnM, Got it. Then this is a task for @Franz.


#11

Hey @AnnM,

Actually, your timing is fantastic. Users can now request a transfer of ownership. This article should help :slight_smile: Transfer ownership of a Rachio controller to your account

-Lo :rachio:


#12

Laura - good stuff. This forum is the bomb!


#13

WOOHOO! :slight_smile: Happy to help!


#14

@laura.bauman You mean I’m out of a job now? :smile:

:cheers:


#15

That is correct. I’ll assume my new role as CTO this afternoon. :v: (I’m sure my English degree will help make me a really great CTO). :joy:


#16

@laura.bauman - actually the CIO of American Airlines has an English degree:

https://www.aa.com/i18n/customer-service/about-us/leadership-bios/maya-leibman.jsp


#17

What! That’s fantastic!


#18

@laura.bauman - now if there would be a form to automate adding weather stations to WUFYI then @Gene could go back to his real job!


#19

@dlane Ooh, great thinking! @Gene is such a rockstar!


#20

The progress is slowly moving towards that being ready :slight_smile: