Multiple problems with understanding my different schedules

[AMZ]

1. One of my zones says it “as needed” but it’s flex monthly and interval just like most of my zones, which say on the schedule page “Mon. Wed.” or whatever. Why does that first one say “as needed” when it’s “flex monthly” and “interval” just like many others?
2. And one of my zones says “as needed” and when I got to its page, “interval” does not show. How can I specify the interval?
3. And one of my zones has all the types except “fixed” greyed out. How can I change it to flex monthly?
4. And if someone from Rachio is reading this, when you go to this page, Community Forum, it says the chat button is in the bottom right. No chat button. And I can’t find a phone number for calling anywhere. (I found it once through a web search, not on your help pages.)

[Alturia]

My responses are in bold.

@AMZ

• One of my zones says it “as needed” but it’s flex monthly and interval just like most of my zones, which say on the schedule page “Mon. Wed.” or whatever. Why does that first one say “as needed” when it’s “flex monthly” and “interval” just like many others? I am not entirely clear on what you are describing - a screen shot would help. But I believe the AS NEEDED refers to the type of schedule the zone is assigned to. AS NEEDED means that Rachio will check the appropriate weather and soil parameters for the schedule and will only run the schedule if irrigation is needed. I think you may be confusing zone and schedule screens because I don’t see anything in my zone screens about interval. I only see reference to interval in the schedule screens.
• And one of my zones says “as needed” and when I got to its page, “interval” does not show. How can I specify the interval? You cannot specify an interval in the zone pages. You can edit the interval in the schedule.
• And one of my zones has all the types except “fixed” greyed out. How can I change it to flex monthly? Fixed, Flex monthly, and Flex daily are types of schedules, not zones. If all the schedules are greyed out except fixed that means you have enabled that zone for a fixed schedule. If you want to enable it for a flex monthly schedule you first need to disable it from the old schedule and then enable it in the new flex monthly schedule.

[twin1]

I would also add that I don’t think you can change an existing schedule of one type to another type. So if you have an existing Flex Schedule and you want a Fixed Schedule, you have to create a new schedule.